Frequently asked Questions
Delivery & Returns
Categories
Shipping
What are your shipping costs?
Cercle works with local couriers and partners to ensure you get reliable and low shipping costs at market rates. In addition, clients may sometimes be eligible for flat or reduced rates if near one of our partners or wash hubs that retain stock.
Do you ship overseas?
Cercle can ship to overseas clients at standard international shipping rates and lead times. Cercle also has established partners in some areas such as the UK. Simply enquire if you need a quote.
Returns and Refunds
Returns policy
Cercle allows 10 business days to return a product without cost that has been leased or purchased for any reason. Your right of return starts from the time your order is delivered. You can return the product to us within this time frame, at your own expense, with proof of invoice. Products should be returned registered post and insured to the value of the assets. This is necessary should the item be lost or damaged in transit. Shipping fees remain your responsibility.
This right of return policy applies to assets that are returned in their original, complete condition. Any product that has been damaged or worn beyond simply opening will not be refunded. Custom branded products cannot be returned for a refund. Deadlines mentioned above are effective from the date of receipt of the order.
