Privacy Policy
Who we are
Our website address is: https://cercle.com.au. If you have any questions about this privacy policy or how we handle your data, you can contact us at hello@cercle.com.au.
What personal data we collect and why we collect it
Cookies and Tracking We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use these to understand how you interact with our website, improve your user experience, and deliver relevant marketing. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Website Analytics We use Google Analytics to monitor and analyze web traffic. Google Analytics tracks how users navigate and engage with our website. This data is aggregated and anonymized, helping us understand overall website performance and user behavior so we can improve our services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Marketing, Emails, and CRM We use HubSpot as our Customer Relationship Management (CRM) and marketing automation platform. If you submit a form on our website, subscribe to our newsletter, or become a client, your contact information (such as your name, email address, and phone number) will be stored securely within HubSpot. We use this information to:
- Respond to your direct inquiries.
- Send you administrative and service-related emails.
- Send you promotional emails, newsletters, and general marketing communications (you can opt out or unsubscribe from these at any time via the link at the bottom of our emails).
Payments If you purchase goods or services from us, we use third-party payment processors, specifically Stripe and HubSpot, to handle the transactions securely. We do not store or collect your complete payment card details on our own servers. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies.
Who we share your data with
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Primarily, your data is shared with:
- Google: For website analytics.
- HubSpot: For marketing communications, customer service, CRM storage, and payment facilitation.
- Stripe: For secure payment processing.
How long we retain your data
For users that submit forms, make a purchase, or subscribe to our communications, we store the personal information provided in our CRM indefinitely, or until you request its deletion. This allows us to recognize and support you as a client and maintain accurate business and financial records.
What rights you have over your data
If you have submitted your data through our website, are subscribed to our marketing lists, or are a client of ours, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you by emailing hello@cercle.com.au. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All data transferred between your browser and our website is encrypted via Secure Socket Layer (SSL) technology.
