Refund and Returns Policy

All Sales Are Final

At this time, the products provided through Cercle are exclusively sample items. Due to the nature of these samples, we do not accept returns, exchanges, or offer refunds under any circumstances.

Please review your order carefully before completing your purchase, as all sales are final once processed.

Change of Mind

We do not provide refunds or returns for “change of mind,” unsuitability, or if you ordered the incorrect sample.

Damaged or Defective Samples

While we do not offer standard returns on samples, we are committed to ensuring your items arrive safely. If your sample arrives significantly damaged in transit or possesses a major defect that prevents its intended use as a sample, please contact us immediately at hello@cercle.com.au with your order details and photographic evidence of the damage. We will review these on a case-by-case basis to find an appropriate resolution.